![]() ![]() If we have both a mobile and landline number for you, you’ll be given the choice of where you would like the password sent. See the section below for how to add or update your phone details. So even if you have the app, it’s important that we have a number for you, ideally a mobile number. If you’ve not logged into the app recently, or if for any reason we can’t connect to the app, we’ll send you a one-time password, either by text message to your mobile or by voice message to your UK landline. If you’re a business customer then call us on 08.Ĭonfirming your online card payment using a one-time password to your mobile or landline. You can do this in the app by going to Manage card & PIN in the main menu and logging your card as stolen. If you don’t recognise the payment, then it could be fraudulent so you should let us know.If you’ve changed your mind, select ‘I don’t want it’. You’ll then be asked why you want to reject the payment.If you don’t recognise the payment or change your mind, select ‘Reject payment’. ![]() ![]() You can then return to your online payment and select ‘I’ve authenticated this in my app’ to complete your payment.So, if you use a password to login make sure you know it before making an online purchase. You’ll be asked to confirm the payment in the usual way you log into the app, for example Face ID, Touch ID or password.Once in ‘Payments to approve’ select the relevant payment and then if you’re happy with it, click ‘Approve payment’.If you don’t get the chance to approve it in that time, you’ll have to start the payment again. You’ll have 10 minutes to approve the payment before it expires. The request will be in a new ‘Payments to approve’ section at the top of the home page, shown below. When you use your card online, you may be asked to go to your app to approve the payment.How will I approve my payment in the app? Android users go to: Play store> Profile> Settings> Network preferences> Auto-update apps.iOS users go to: Settings> App Store> turn on App Updates.The best way to make sure you’re always up to date is to turn on ‘automatic updates’ in your app store settings: You’ll need to have the latest version of the app. If you’re having trouble logging in to the app, take a look at our easy step-by-step guide to resetting access and help with other common queries such as forgotten User ID, password or memorable information. Find out how you can update your phone number here. So, it’s important that we have a phone number for you. If for any reason we can’t connect to the app, we’ll send you a one-time password instead. When you make the payment you’ll be asked to open the app and tap ‘Payments to approve’ on the home screen. We’ll ask you to confirm your online payment in the app as this is the most secure option. If you regularly use the TSB Mobile Banking App or TSB Business Mobile App If you do have a transaction declined and aren’t sure why, please get in touch with the organisation you want to pay to see if there’s another way you can make the payment.Ĭonfirming your online card payment using the TSB Mobile Banking App or TSB Business Mobile App. If you’re already set up to approve your online card payments, either by regularly using the app, or by making sure we have your latest phone numbers to receive a one-time password, then please don’t worry, its unlikely to be a problem with your card. So over the next few months you may see some of your online payments declined. Please be aware that not all websites are ready for these changes yet. If you never use your debit or credit card online, then these changes won’t affect you. By sending a one-time password to a mobile (recommended) or UK landline.In the TSB Mobile Banking App or TSB Business Mobile App, if you regularly use the app.It’s a new requirement for UK banks.įrom now on, when you use your TSB debit or credit card online, we may need you to confirm it’s really you when you make the payment. Strong Customer Authentication makes online card payments even more secure by introducing an extra level of security. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |